For logistics and industrial teams
Tenders, documents and the handoffs that decide whether work goes out on time.
Breakdowns
Dispatch, out of one head
Breakdown. How a regional trucking company turned dispatch from one person's memory into a system, from the first order to the paid invoice.
Tools
What empty miles cost you
Tool. Five numbers in: the km your trucks drive empty each year, what they cost, and what each cut in empty share is worth.
What dock waiting costs you
Tool. Five numbers in: the hours a year your drivers wait past free time, what that costs, and the detention you could bill.
Playbooks
No load enters planning without a complete record
Playbook. Put one gate between the order and the plan: the fields every load needs, an owner for each, and a clear rule for the orders that fail. Start it on Monday.
Answers
How much do empty miles cost a trucking company?
Answer. Every empty mile costs about what a loaded one does to run, and earns nothing. Add them up by lane and you will see what they really cost you.
How do you charge detention without losing the customer?
Answer. With timestamps, agreed terms and a conversation about the account, not a surprise line on the invoice.
What happens when your best dispatcher leaves?
Answer. Everything they knew leaves with them, unless you have written it down as rules before they go.
How do you stop 'where's my truck?' calls?
Answer. Give every load a standard set of driver milestones, and let customers and customer service read the status without calling dispatch.
How do you get paid faster after delivery?
Answer. Capture the proof of delivery at the dock and send the invoice the same day, from a load record that is already complete.
Templates
Dispatch record checklist
Template. The fields every load needs before it is planned, with an owner and a source for each. Copy it and put your names in.
Driver status milestones and exception rules
Template. Seven statuses every driver sends, what each one triggers, and who is told when a load goes wrong. Fill in your times and names.
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Systems built to SOC 2, ISO 27001 and PIPEDA/PHIPA controls.